So I got waylaid a bit by the awesomeness that is Dallas and the mundane activity known as work. However, it’s time to return to the 10 Crack Commandments. As I mentioned earlier getting a good deal is my crack but sometimes my retailers fail me. Something happened recently. I realized that I am a relic. I really detest buying things online. I am a tactile shopper. I like seeing and feeling an item before purchasing. I cannot tell you the number of gorgeous items that I purchased online that turned out to be ugly or just wrong in person.
- A futon cover — Apparently, physical stores only carry black, navy and tan ones
- A comforter — The quality was off and this was confirmed after washing
- A dress – It was too thin and lightweight. I actually had a Marilyn Monroe moment in front of Wegmans
- A bookcase – It sways!!
This leads to the next few crack commandments.
3. Thou Shall Carry Items in Store
I read that Nordstrom moved to a new policy where they keep a few items in store to test and then you have to possibly purchase your size, color or other variance online. I guess this is better than nothing. I needed a new iPod. Not a Touch, not a Nano. An iPod Classic. This turned out to be difficult. I wanted iPod immediately as I was going on vacation. No one had any, well any for a good deal. The snarky dude youngster at Apple told me that no one buys iPods and therefore they never have deals. That is precisely why you should have deals. I have been collecting music since Columbia House gave you 14 CDs for a penny. I cannot cram my extensive music collection into an overpriced non-iPhone. Okay, I still don’t understand why Touches exist. Two big boxes had deals. One had 10% off and another gave out a free accessory kit. Neither of them carried it in store. I sucked it up and ordered online. I wasn’t happy about it. But it did arrive in time.
4. Thou Shall Properly Execute Ship to Store
Apparently, stores claim to have the availability to ship items to the store. Do you know how often this program actually works properly? Yea, me neither. I heard a person mention success once. When I purchased my previous computer, I was told I could ship to store. That seemed simple. I would order online and pick it up from a special desk in two days. I could pick it up during store hours which is traditionally longer than evil delivery people hours, yet not have to wait in line or track down an annoyed salesperson. This is wonderful. Do you know what happened? Well, I purchased the item from the shelf. Apparently the staff didn’t want to go all the way back to the loading dock to “find” my item. They suggested that they just grab one from the shelf while I wait behind other people waiting to purchase. What happened to my drive up, grab and go? Phooey. My coworker told me a hilarious story where they gave her the wrong item. They realized it after she left and asked if she could bring it right back. She couldn’t and the real purchaser ultimately had to wait. Imagine being that customer. Plus, most of the time Ship to Store is “unavailable” when I select it. My guess: see commandment #3.
5. Thou Shall Take Ugly Items Back at Minimal Expense to Me
When I purchased the ugly futon cover, I discovered to return ugly futon cover would cost me $15. Shipping to me, of course, was free. This is why I stick to online retailers with a physical store. I love running crappy items to the store with my little packing slip to get my money back. This gets tricky with an online only retailer. The worst is a certain superstore that shall remain nameless. It’s not the actual retailer but the third party suppliers that it partners with that often provide insufficient information, such as the address, to return easily. With rickety book case, it was heavy and I honestly didn’t want to lift it. So I still have it and frown at it when I walk buy it. I finally got rid of the comforter, only to buy another online that I was lukewarm about it. I need to do better.
I really only buy items online that are proven acceptable: cosmetics, skincare, or things too heavy to lift. That’s what evil deliverymen are for, despite their grousing. Now I just remember to kick the tires first. If there is no ability to test, it doesn’t get purchased. Unless of course, you would like a gently used bookcase… Then, I think that would be swell.